Frequently Asked Questions

✔︎ CAN I CONTACT YOU BY PHONE TO PLACE MY ORDER?

Absolutely. We'll take the time to guide you step by step, until you're completely satisfied.

☎︎ CUSTOMER SERVICE: +34 933 572 779 (4 days a week*) and 7 days a week via social media.

*Open Tuesday to Saturday, 12 to 8 pm without interruption.

✔︎ WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, including VISA, MASTERCARD, and AMEX. You can also pay with Express Checkout using Apple Pay and PayPal*.

*You do not need a PayPal account to pay with PayPal.

Plus, you have the option to pay for all your purchases in multiple installments and with no fees, with KLARNA.

Installment payments/deferred payments are available through our partner KLARNA. Payment security is guaranteed by KLARNA and its service providers. All payments are protected by 3D Secure.

P3X: Only purchases between €50 and €2,000 are eligible to pay with KLARNA.
When paying in 3 installments with KLARNA, for example, the Customer does not pay any commission.

KLARNA is a telepayment provider and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.

Termination

Any termination of the general terms and conditions binding the seller and the customer results in the termination of the general terms and conditions between KLARNA and the customer.

Pay 3X without commissions

With KLARNA offers you the option to split your payment into multiple installments. It's simple, secure, and free! If you're not familiar with KLARNA, KLARNA, visit https://klarna.eu/customers

How does it work?

- Choose KLARNA at checkout. You can pay in 3 installments.
- Simply enter your bank details as you would for a regular payment.
- Your order is validated instantly.
- You will subsequently receive an email with the payment schedule and a reminder 3 days before each due date.
Eligibility Requirements:

- This payment method is available for all orders between €50 and €2000.
- Accepted cards are those issued in Spain: Visa, MasterCard, and Amex.
- Prepaid, virtual, and systematic authorization cards are not accepted.
What are the conditions for paying in installments?

Payment in installments is possible for baskets between €50 and €2,000.
Accepted cards are those issued in Spain, such as Visa, Mastercard, and American Express.
Prepaid, virtual, and systematic authorization cards are not accepted.
I would like to pay in installments, how do I do that?

On the checkout page, select “Pay in installments with KLARNA.” You will then be redirected to a payment page where you will enter your bank details as for a standard payment. There you will find a summary of your upcoming payment deadlines. You will then receive a summary email with your deadline schedule and a reminder email three days before each deadline.

Is it safe to pay in installments with KLARNA?

systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking app to confirm that you initiated this transaction and that it is not fraudulent.

I would like a refund, but I paid in installments with KLARNA, what should I do?

KLARNA is our payment partner, but does not have access to manage our orders. If you would like to cancel your order, request a refund, or make a gesture of goodwill, please contact us at the following address: info@casabloombarcelona.com

Do you have any other questions? Visit the FAQs KLARNA (https://info.klarna.eu/) or contact them directly at info@klarna.com

✔︎ WHAT ARE YOUR DELIVERY TIMES?

When you choose standard delivery (with tracking), free shipping, we deliver within 2 to 5 business days for Spain, 3 to 7 business days for European shipments, and up to 12 or more business days for international shipments. After processing your order.
Processing takes place within a maximum of 24-48 hours, or even a little longer during busy periods such as Christmas, Valentine's Day, Mother's Day, Women's Day, holidays, etc.

When you choose 48-hour delivery*, which is free for purchases over €100, we'll deliver to Spain within 2 business days. (Deadline communicated by El Correo and not guaranteed)

For each order, CASA BLOOM BARCELONA will send you a shipping notification email, including, among other things, information such as the tracking number, which will keep you informed daily of the progress of your delivery, as well as a summary of your order.

For more information on shipping rates and terms, please visit the Delivery page.

✔︎ IS THERE A SHIPPING CHARGE?

Standard shipping is free for Spain.
Express 48h* shipping to Spain costs €5.95 and is free for purchases over €100.
Express 48h* shipping to Spain with signature costs €7.95.

For more information on shipping terms and rates, please visit the Delivery page.

Shipping costs for artwork vary. Each shipment has a different cost. These prices will be available on our website soon.

✔︎ DO YOU SHIP WORLDWIDE?

Yes, absolutely. We ship worldwide. Depending on the destination country and shipping method, delivery time may vary from 5 to 12 days, or even longer for some countries. You will receive an order confirmation email with the estimated delivery time and a tracking number to monitor the progress of your order.

For more information on delivery terms, please visit the Delivery page.

✔︎ DO YOU PROVIDE A TRACKING NUMBER?

Yes, of course. We always send an email with the tracking number after shipping confirmation. This will inform you of the delivery time and current status.

*However, please note that the tracking number provided by El Correo is not valid in all countries.

In addition, we track the progress of each order until delivery.

For more information on delivery terms, please visit the Delivery page.

✔︎I HAVE NOT RECEIVED MY ORDER?

If your order appears as delivered on the Correo website, but you haven't received it, we will contact El Correo immediately so they can open an investigation. This investigation will reveal its conclusion within 5 days, and after that, your order will either be returned to you or we will attempt to compensate you as best we can.

For international shipments: We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance and new COVID restrictions. However, you can track your order and see its status at any time using your tracking number. If you still need help tracking your package, please contact us through our Contact page or by email at info@casabloombarcelona.com.

We strive to respond within a few hours of receiving your message, from 12 noon to 8 p.m., Tuesday through Saturday.

And of course, you can contact our CUSTOMER SERVICE team at +34 933 572 779, Tuesday through Saturday, from 12 p.m. to 8 p.m. You can also contact us by email or through social media, 7 days a week.

✔︎ IS THE RETURN FREE?

Absolutely! Returns are free within 14 days. You'll receive a prepaid envelope with a tracking number.

For more information, please read more on our Returns, Exchanges, and Refunds page.

☞ Returns are made in our store:

BLOOM HOUSE BARCELONA
Carrer de Corsega 316, 08037, Barcelona, ​​Spain.

✔︎ DO YOU HAVE A REFUND POLICY?

Of course! We do our best to resolve any issues our customers may have with their items. If you'd still like a refund for your purchase, we can, of course, do so, provided the request is made within 14 days of the order date.

For more information, please read more on our Returns, Exchanges, and Refunds page.

✔︎ IS YOUR PACKAGING ECO-FRIENDLY?

Of course! All our packaging is fully recyclable.

Our boxes come from forests where no more trees are cut down than they can reproduce.

FSC® / FSC Mix 70% certified products

The FSC® label guarantees that all materials come from an FSC® forest, where no more trees are cut down than the forest can reproduce. This means better protection for wildlife and plants, and that all foresters receive proper training, safety equipment, and a decent wage.

Contribute to a better environment with eco-friendly packaging.

✔︎ HOW DO GIFT CARDS WORK?

Can a gift card be used more than once?
Yes, as long as there is a remaining balance on the card.

Can more than one gift card be used to make a purchase?
Yes. A customer can exchange another gift card during the checkout process.

Can a gift card be used to purchase a gift card?
No, you cannot use a gift card to purchase another gift card.

Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are deducted from the final order total, which includes shipping and taxes.

Can gift cards be used with a discount code?
Yes, gift cards are a form of payment.

Can gift cards be reloaded?
No, you cannot reload a gift card.

How can we check our balance?
Simply request it from customer service.

How can I access gift cards that were lost or never received?
You can click Resend Gift Cards from your order confirmation email.

How do I share a gift card on social media?
Social media platforms may allow you to share gift card products using the product link in your online store. Customers can then purchase a gift card from your online store and receive a gift card code.

✔︎ HOW DO REVIEWS WORK?

We chose the Judge.me platform to manage the verified review process. To ensure they are verified (authentic), only customers who have placed an order can leave a review through a request they receive from the Judge.me platform.

There are two ways to leave a message:

- Either by responding to the review requests you receive a few days after your purchase. The latter is very easy to complete; just click on the number of stars you want to give us, which ranges from 1 to 5, with 5 being the highest rating, and write a comment about your opinion. This method allows you to earn the "Verified" badge, which proves the review is authentic and not controlled by us. Cheating is not possible.

Please note that 100% of received and verified reviews are published. No filtering is performed.

- Or go directly to the site and write your review. You'll find these spaces, for example, on every product page. But unlike submitted requests, with this method, your review won't have the verified badge, meaning it could have been written by anyone, or even us.

If you want to read customer reviews, simply go to the vertical tab on the left side of your screen that says "Testimonials." You can also see some of them still on the homepage in the carousel, but this is just a sample of the best.

You can see the Judge.com badges at the bottom of the homepage, which summarize our position well.

JUDGE.ME BADGES

You can also view and leave a review on TrustPilot and Google.

To leave a review, simply click on these links:

Google :

TrustPilot:

https://fr.trustpilot.com/review/casabloombarcelona.com

✔︎ WHAT IS AN AFFILIATE?

We've created the "Affiliate Program" page for you!

Are you a blogger, influencer, or just a fan of our brand? Would you like to become a CASA BLOOM BARCELONA affiliate and earn extra money? Or simply share your experience with loved ones and get a discount?

If the answer is yes, feel confident! Sign up now!

Thanks to your Affiliate status, you'll be eligible for a personal code, which you can share with all your friends and followers—a 10% discount on our entire site! (This offer cannot be combined with any other promotion.)

With this code, you'll receive a 10% commission on all orders placed with it! We pay you commission via PayPal or regular bank transfer within 7 days of the order, or every €20, €50, €100, etc. It's something to consider together. Minimum €10 for transfers.

It's without any commitment or conditions! You can stop being an affiliate at any time! There's nothing you can do.

To do so, simply register on the "Affiliate Program" page in the bottom menu. You'll be able to create your personal code immediately and be ready to get started...

Good luck!

✔︎ ADDITIONAL QUESTIONS?

You can ask us about it daily by sending us a message through the "Contact" page, and we will respond within 6 to 12 hours.

You can also contact our CUSTOMER SERVICE at +34 933 572 779, Tuesday through Saturday, 12 noon to 8 pm, 7 days a week, via email or social media.

Send an email to: info@casabloombarcelona.com

Or through our Instagram page: @casabloombarcelona

or Facebook:
@casabloombarcelona.

We aim to respond within a few hours of sending your message, during the day, from 12 to 8 p.m.

We love our customers and strive to provide the best personalized support.

We thank you for your support and the trust you place in us.

The entire CASA BLOOM BARCELONA team